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Industries

Insurance

Underwriting discipline and claims trust, redesigned together.

Overview

Insurers tend to treat underwriting discipline and claims handling as separate functions with separate transformation programmes. We treat them as two sides of the same trust relationship — underwriting discipline that erodes quietly eventually shows up as a claims experience that damages trust visibly.

Our insurance work spans regulatory reporting through Solvency reform and claims process redesign around digital front ends, usually with the same underlying question: does the process actually reflect who's accountable for the outcome.

Where we help

Relevant services

Regulatory Strategy

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Digital Transformation

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Representative work

Case studies

Rebuilding regulatory reporting ahead of a Solvency review

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Redesigning claims around a digital front end

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Practice team

Who works in this industry

Photography TBD

Adaeze Okonkwo

Principal, Insurance

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Margaret Osei

Head of Regulatory Strategy

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Yuki Tanaka

Senior Consultant, Digital Transformation

Related insights

Published research

Research Paper

Solvency UK: What Actually Changes

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Article

Claims Handling Is a Trust Problem, Not a Speed Problem

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Article

Underwriting Discipline Erodes Quietly, Then Suddenly

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Talk to the team

Every enquiry goes directly to a senior partner with relevant industry experience.

Contact Alden Advisory