Insights — Framework
A framework for resolving client data ownership disputes between front-office and middle-office functions.
Overview
Front-office and middle-office teams frequently operate from different views of the same client relationship, with no shared incentive to fund the reconciliation work. This framework gives firms a structured path to a shared data architecture, drawn from our wealth management and private banking engagements.
Document where client data actually originates and how it currently reaches each function.
Name a single owner for each category of client data, regardless of which function uses it most.
Build an explicit escalation path for disagreements between data owners, rather than defaulting silently.
Create a single real-time view accessible to both front-office and middle-office functions.
Establish ongoing governance for who can amend the shared view and under what authority.